Box Office

The Tobin Center Box Office is open Monday - Friday from 10 am - 6 pm, Saturdays from 10 am - 2 pm and 2 hours prior to show time on performance days for in-person sales.

The Tobin Center Box Office is located right inside the front entrance at 100 Auditorium Circle, 78205

Tickets are also available by phone at 210-223-8624.

The Box Office staff can be reached by email at [email protected].

Accessing your Tickets

Log into your account to view your order here. You can reprint your tickets from the Order History tab under My Account.

If you are picking up your tickets at will call or need the box office to reprint your tickets, please be prepared to present ID matching the name on the ticket order.

Admission

All Patrons, regardless of age, must have a ticket to enter the venue.

Canceled or Postponed Events

Rescheduled Shows: For events that have been rescheduled, ticket holders will have a 30-day window to request a refund should they not be able attend the newly rescheduled date.

Requests for refund after 30 days will not be honored, but tickets will be valid for the rescheduled date.  

Canceled Shows: If an event is canceled, an automatic refund will be issued to your original form of payment. There is no need to request this refund.

If you have questions or concerns, please contact the box office at [email protected].

Tickets purchased through a reseller cannot be refunded or exchanged by The Tobin Center. Contact them directly to inquire about obtaining a refund.

Convenience Fees

Convenience and ticket fees are not charged when tickets are purchased in person at the TOBi Box Office.

Gift Certificates

Gift certificates may be purchased and are redeemable for any performance at The Tobin Center through our Box Office. Please visit us at 100 Auditorium Circle or call 210.223.8624.

Group Sales

Groups of 10 or more qualify for most group discounts. Even if we do not have a discount available, we can help you save on fees and coordinate your visit!

To secure group tickets please call the TOBi Box Office at 726.201.3313 or email our representatives at [email protected].

Learn More

Hours

Monday - Friday from 10 am - 6 pm
Saturdays from 10 am - 2 pm for in-person sales.

On performance days, the Box Office will open 2 hours prior to show time.

The Box Office and Administration Office will be closed in observance of the following holidays:

New Year's Day Observed - January 2nd
Martin Luther King Jr. Day - 3rd Monday in January
Independence Day - July 4th
Labor Day - 1st Monday in September
Thanksgiving - Last Thursday in November
Christmas Eve & Day - December 24th - 25th
Christmas Day Observed - December 26

Refunds & Exchanges

Tobin Center subscribers are eligible for free and flexible ticket exchanges, simply contact our box office at 210-223-8624 at least 2 hours before your scheduled performance, and we’ll help you choose a new date.

Rescheduled Shows: For events that have been rescheduled, ticket holders will have a 30-day window to request a refund should they not be able attend the newly rescheduled date.

Requests for refund after 30 days will not be honored, but tickets will be valid for the rescheduled date.  

Canceled Shows: If an event is canceled, an automatic refund will be issued to your original form of payment. There is no need to request this refund.

If you have questions or concerns, please contact the box office at [email protected].

Tickets purchased through a reseller cannot be refunded or exchanged by The Tobin Center. Contact them directly to inquire about obtaining a refund.

Seating Chart

View H-E-B Performance Hall Seating Chart

Ticket Protection

TOBi Secure* will protect your booking as all tickets are non-refundable. You can add refund protection allowing you to apply for a full refund should you or anyone in your party be unable to attend the event through the following circumstances;

Injury, illness (inc. pre-existing medical conditions) or death happening to you, or an immediate family member.
Burglary or fire at your residence in the 48 hours immediately before the event.
Adverse weather including snow, frost, fog or storm where the Government has issued travel warnings.
The breakdown, accident, fire or theft of a personal vehicle en route to the event.
You being laid-off from or relocated for work which you were unaware of at the time of booking.

Already have TOBi Secure and need to request a refund? Click Here (Terms and Conditions)

*Must be added at time of purchase, cannot be added later.

Ticket Resellers

Tickets for events at the Tobin Center for the Performing arts should only be purchased through tobincenter.org using your TOBi account, from the TOBi Box Office, in person or by phone. A ticket purchased through any other source cannot be guaranteed for its validity and may not allow you access to the event.

Tickets purchased through a reseller cannot be refunded or exchanged by The Tobin Center. Contact them directly to inquire about obtaining a refund.

Will Call

Tickets for events at The Tobin Center may be picked up at the Box Office during normal hours of operation. Will Call will open one hour prior to showtime at the box office window inside the lobby.

Please bring a valid photo ID to claim your tickets.

Box Office Closure

Box Office

Tobin Center Residents